Private Education Act

Committee for Private Education

1 Marina Boulevard #18-01
Singapore 018989
Tel: (65) 6512 1140

Contact Info

Tel: (65) 6592 2108
Email: CPE_CONTACT@cpe.gov.sg
Website: http://www.cpe.gov.sg

Operating hours:

Monday – Friday 9.00am – 5.00pm
Closed on Saturday, Sunday and Public Holidays

Committee for Private Education

The Committee for Private Education (CPE) is established under the Private Education Act, which was gazetted in October 2009. CPE is a statutory board that is empowered with legislative power to regulate the private education sector in Singapore. All Private Education Institutions (PEIs) are required to comply with the regulations under the Private Education Act in order to continue operations.

BITC is registered with the Committee for Private Education as a Private Education Institution. Registration period is valid from 7 March 2017 to 6 March 2021 (Registration No.: 201020944E).

EduTrust
Accreditations

EduTrust is a voluntary certification scheme that helps to distinguish higher quality players in Singapore’s private education industry.

BITC has attained the 4-Year EduTrust Award, valid from 6 December 2016 to 5 December 2020  (Cert. No.: EDU-2-2092).

PEI-Student Contract

As stipulated by CPE with the aim of enhancing the confidence of students and their parents in the quality of education in Singapore, BITC will enter into a standard Private Education Institution (PEI)- Student Contract with our students. Upon enrolment into a programme,BITC students will receive an official letter of offer and a copy of the Standard PEI-Student Contract. In this set of documents, students will be informed of the terms and conditions of acceptance and the amount of fees they are required to pay to secure the placement offered. The contract lays out the important terms and conditions governing the relationship between the student and BITC. BITC will honour all terms and conditions spelt out in the contract and in all communication materials.

Students may download a sample copy of the Student Contract here or alternatively refer to www.cpe.gov.sg.

The Fee Protection Scheme (FPS) serves to protect students’ fees in the event an education institution is unable to continue operating due to insolvency, and/or regulatory closure.

The Fee Protection Scheme also protects if the Private Education Institution (PEI) fails to pay penalties or return fees to the students’ arising from judgment made against it by the Singapore courts.

The FPS is compulsory for all local and international students’ taking courses at PEIs seeking EduTrust certification. Students’ enrolled in these courses will be required to pay a fee for FPS which varies depending on the fees of the courses insured.

We have in place the Fee Protection Scheme (FPS) to provide full protection to all fees* paid by all students’ as stipulated by the CPE. The FPS facilities available at BITC are as follows:

Insurance Scheme

BITC has engaged Liberty Insurance Pte Ltd for the Fee Protection Scheme (FPS).

Under the fee insurance scheme, private education institutions will purchase insurance protection from any one of the Committee for Private Education – appointed insurance companies for every one of their students to protect their fees.

*All fees refer to all monies that are paid by students to be enrolled in BITC except for course registration fee and miscellaneous fee. GST is not inclusive as part of fees to be protected.

Student’s Health Service Insurance (Medical Insurance)

All registered students attending BITC courses are covered by Medical Insurance plan – Group Hospital and Surgical Insurance (GSC).

Baking Industry Training College (BITC) has a compulsory medical insurance scheme which is required for the duration of your course.

Unlike local students (Singaporean citizens, Permanent Residents and Non-Student Pass International Students), international students may not opt out of this scheme.

We have in place the Fee Protection Scheme (FPS) to provide full protection to all fees* paid by all students’ as stipulated by the CPE. The FPS facilities available at BITC are as follows:

The medical insurance plan shall provide the following as required by CPE under EduTrust Certification Scheme:

  • Annual Coverage limit of not less than SGD$20,000 per student;
  • At least B1 ward/ 4-bedded in Government / Restructured Hospitals (all students); and 24 hours coverage in Singapore and overseas (if student is involved in school-related activities) throughout the course duration.

The insurer is Liberty Insurance Singapore Pte Ltd

Students who are Singapore citizens or permanent residents and International students holding passes other than the Student’s Pass holders may opt out the medical insurance plan.

A copy of their medical insurance policy / certificate is required to be submitted to the BITC Administration Dept.

Please note that all pre-existing illnesses are not covered.

For more information on EduTrust Certification Scheme please visit the CPE website.

BITC is committed towards maintaining good business and customer practice. We assure current and prospective students get the best of customer service systems and practices to look after the welfare of both our local and international students.

The Refund Policy stated below is applicable to BITC’s Full-Time or Part-Time Proprietary Courses.

All students must pay their fees due as set out in the respective Standard PEI – Student Contract and by the date(s) stipulated in the Standard PEI – Student Contract and payment reminders.

The complete Refund Policy relating to both Withdrawals for Cause and Withdrawals without Cause is governed by the Standard PEI – Student Contract entered into between the college and the student.

Students / Participants are required to abide by the refund policy specified on the application form, website and Standard PEI – Student Contract.

BITC shall have a fair and reasonable refund policy for any payment made. The refund policy shall include, but is not limited to the following:

  • Time taken to process refund request (must not be more than 7 working days)
  • Any refund condition (if applicable)
  • Any non-refundable fee paid (if applicable)
  • When withdrawal application is approved; etc.

The refund policy shall be clearly communicated to all its students via the website, student contract and students handbook.

The refund policy shall be clearly explained to all students and prospective students.

BITC shall regularly review the refund policy to ensure that it remains fair to the students.

All refund applications are subjected to BITC approval & all decisions are considered final.

Notification and Arrangement from BITC:

Refund for Withdrawal Due to Non-Delivery of Course

BITC will notify the student within three (3) working days upon knowledge of any of the following:

  1. It does not commence the Course on the Course Commencement Date;
  2. It terminates the Course before the Course Commencement Date;
  3. It does not complete the Course by the Course Completion Date;
  4. It terminates the Course before the Course Completion Date;
  5. It has not ensured that the student meets the course entry or matriculation requirement as set by the organization stated in Schedule A within any stipulated timeline set by CPE; or
  6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.

Refunds for Withdrawal for Cause

Student shall be entitled to immediately withdraw from the Course by giving written notice to BITC of his/her intention to do so if BITC fails to perform its obligation(s) under the circumstances above covering (i) to (v).

  1. BITC will refund the students within 7 working days.
  2. BITC will refund the entire amount of the fees paid under Schedules B and C of Standard PEI – Student Contract to BITC.
  3. BITC reserve the rights to cancel the class if due to unforeseen circumstances such as not meeting the minimum student numbers.

Refunds for Withdrawal without Cause

If the student withdraws from the Course for any reason other than those under the circumstances above covering (i) to (v), BITC will, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on the table in Refund Table.

Refund Table – “Schedule D” of Standard PEI – Standard Contract

% of (the amount of fees paid under Schedules B and C)If Student’s written notice of withdrawal is received:
50%(“Maximum Refund”) More than [14] days before the Course Commencement Date
50%Before, but not more than [14] days before the Course Commencement Date
0%On or after the Course Commencement Date

Refund During Cooling-Off Period

BITC will provide the student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The student will be refunded the highest percentage as stated in Refund Table as above (stated in “Schedule D” of Standard PEI – Student Contract ) of the fees already paid if the student submits a written notice of withdrawal to BITC within the cooling-off period, regardless of whether the student has started the course or not.

No refund of the course fees will be made for students who have breached the Termination / Expulsion Policy.

Miscellaneous Fee Refund Policy

Miscellaneous fees comprising Registration Fees, Re-examination Fee and Make-up Lesson Fee are non refundable once service is rendered. There will be no refund of miscellaneous fees for the current month or part thereof that has already been utilized.

In addition, students may be liable to pay (where outstanding applicable) fees through BITC to government authorities or other external parties (such as ITE or a foreign education institution). Any refund on these fees should be resolved between the relevant parties concerned.

A student seeking a review of a decision regarding an application for a fee refund should apply in writing to the Principal and submit to the BITC Administration Office. Students dissatisfied with the outcome of the review may appeal to the Principal for consideration.

All requests pertaining to fee refund are subjected to the college Principal’s final approval. In accordance with the Student Contract, it takes approximately seven (7) working days for the
refund process to be completed.

STUDENT REFUND PROCEDURE

BITC shall have refund procedures which are aligned with the refund policy to execute any refund request.

If the refund policy differs for different types of payments or different modes of payment, then there shall be clearly differentiated procedures.

The procedures shall be clearly communicated to the students via the website and the student handbook.

Refund records (may be in softcopy) shall be accurate and up-to- date. Records shall be kept according to financial guidelines and are easy to retrieve for audit purposes.

Relevant staff shall be conversant with the refund procedures and demonstrates strict adherence.

BITC shall regularly review the refund procedure to ensure that it remains fair to the students.

This procedure applies when a student submits a request for refund.

  • The student will make the request for refund by completing the Refund Request Form and submit it to BITC Administration Department. The student needs to provide supporting
    documents for the request (if applicable).
  • Upon receipt of the Refund Request Form and all supporting documents, the Administrative Team will check and verify the student’s record.
  • Upon confirmation of the details, the request (together with all the supporting documents) will be submitted to the Principal for approval.
  • If the refund request is approved, the BITC Administration Department will pass the Refund Request Form to the Accounts Department for processing of the refund. If the refund
    request is rejected, the BITC Administration Department will inform the student in writing of the decision.
  • Accounts department processes cheque refund and passes cheque to BITC Administration Department for student acknowledge of refund.
  • Students will be informed in writing when the cheque is ready, within 7 days from the date of receipt of request. Students will have to acknowledge receipt of the cheque.

BITC shall have a fair and reasonable withdrawal policy. The withdrawal policy shall be clearly communicated to all of BITC students via the website and student’s handbook.

This policy applies when a student requests to stop his/her study and ceases to be a student of BITC. BITC will take no more than seven (7) working days to process any withdrawal application upon receiving the complete relevant written withdrawal application.

BITC shall clearly explain the implication of the status of the Student’s Pass if international students withdraw from the College or are forced to withdraw from the College (e.g. caught for breaking Singapore’s law).

BITC shall regularly review and update the withdrawal policy to ensure that it remains fair to the students.

Students who wish to withdraw (or terminate) from the Course after commencement shall inform BITC in writing by filling up the relevant Course Withdrawal Form and state the reason(s) for withdrawal.

All withdrawal applications are subject to Principal’s approval.

A student who has withdrawn is required to submit a new application, subject to the prevailing fees, in order to resume his/her studies, in case of international student new application is subjected to ICA approval.

Automatic Withdrawal

A student is deemed to have withdrawn from the program, if he/she FAILS to do all of the following:

  • Attend the classes, as evidence by signing the attendance register and/or complying with other attendance tracking procedures, in duration of course
  • Make any outstanding payments within 30 days after the payment due date
  • Respond in writing to the email and/or letter sent by registered post to advise on his/her intention of continuing studies within 14 days after the date of the email/registered post
  • To comply BITC Student Code of Conduct
  • To comply attendance – students who do not meet the attendance requirement as follows may result in expulsion (deemed withdrawn)
    • International students on Student Pass ≥90%
    • Local student or Non-Student Pass Holders ≥75%
Withdrawal Procedure

This procedure applies when a student requested to stop his/her study and ceased to be a student of BITC.

Student must inform BITC Administration Department in writing and/or complete the relevant Course Withdrawal Request Form with reasons for withdrawal accompanied with relevant supporting documents. If the student is under 18 years of age, his/her guardian must agree to the withdrawal.

All requests for withdrawal are subject to Principal approval.

The student concerned will be informed of the final decision in writing within seven (7) working days. Upon approval, student will be withdrawn from their course.

Where applicable within three (3) working days from the date the outcome is available, the Administrative Team will:

  • Cancel Student’s Pass (if applicable)
  • Inform to update FPS service provider of the change of student status
  • Refund unconsumed course fees (if applicable)
  • Inform student to pay outstanding course fees (if applicable)
  • Update the student records

For automatic withdrawal cases where applicable, within three (3) working days after the 14-day response time for a student is over, the BITC Administration Department will:

  • Inform student in writing of his/her withdrawal status and to pay the outstanding course fees for consumed courses, if any
  • Cancel Student’s Pass (if applicable)
  • Inform to update FPS service provider of the change of student status
  • Update the student records

BITC will be informing and updating on the student status relevant authorities like CPE, FPS provider, ICA and other regulatory bodies if necessary. Update to relevant regulatory bodies within three (3) working days on change of student’s course status.

BITC shall have a fair and reasonable transfer policy. The transfer policy shall be clearly communicated to all of BITC students via the website and the student’s handbook.

Students who wish to transfer from the current course to another course shall inform BITC in writing and state the reason(s) for transferring. Verbal notice is not acceptable. BITC shall regularly review and update the transfer policy to ensure that it remains fair to the students.

Transfers will only be allowed if the student fulfils the academic, entry requirements and experience requirements for the new Course.

The transfer request is not applicable for foreign/International students.

Fee refund is not applicable for this course.

Outstanding amount has to be paid by students, if any.

Students who transfer from the current Course to another Course shall be considered to have withdrawn from the current Course and refund policy shall apply as per Standard Student Contract.

This policy applies when a student changes the course of his/her study but remains as a student of BITC. BITC will take no more than 1 month to process any application for transfer of course upon receiving the complete course transfer application.

Transfer is the process whereby a student who is admitted and enrolled in one of study makes an application to seek transfer to another course, most likely on another day or time re-scheduled.

Any student who so decided to seek transfer generally makes as application for transfer during the normal admission period, may be considered for normal enrolment.

The Administrative Staff will inform the student on the student’s Transfer Request with a “Letter of Transfer” within three (3) working days from the date the outcome is available.

Application for transfer to another class on following:

  • The course to which the student wishes to transfer can accommodate another student.
  • Student has met the entry requirement of the course they so wish to transfer.
  • Senior or Assistant Senior Chef Instructor or BITC Administration Staff recommends the transfer with full knowledge.
  • Principal makes the final decision on the approval of the transfer.
  • All transfer matters is recorded by the Admin personnel.
  • The transfer request is not applicable for foreign/International students.

Fees that are applicable for a refund will be transferred to the new Course. Students will need to top up the remaining balance of the course fees for the new Course.

Student Transfer Procedure (Not Applicable to STP Holders)

  1. BITC will complete course transfer application process within 1 month of written notice to be given by the student for request of course transfer.
  2. The transfer request is not applicable for foreign/International applicants.
  3. All necessary documents must be attached together with the Transfer Request Form.
  4. Fee Refund is not applicable for this case.
  5. Outstanding amount has to be paid by students, if any.
  6. The Administrative Staff will inform the student on the student’s Transfer Policy with a “Letter of Transfer? Within three (3) working days from the date the outcome is available.

The BITC Administration department will inform the student in writing on the following within three (3) working days from the date the outcome is available:

For successful Transfer applications:

  • New Letter of Offer (where applicable)
  • Exempted module(s), if any.
  • New Course Fee; Update all records in BITC SMS system
  • Arrangement of signing the new Standard PEI- Student Contract
  • Time-table of the New Course
  • Update of Student’s Pass information (if applicable)
  • Amount transferable from the previous Course (if applicable)
  • BITC Administration department will inform the FPS service provider of the change of student’s status within three (3) working days.

For Unsuccessful Transfer applications:

  • Reason(s) of being rejected.
    Appeal to be submitted to the Principal of the college with the deadline period of (7) working days from the day the student has received unsuccessful transfer outcome.

During the process of Transfer Application, students are strongly encouraged to continue with their studies.

Students must also stay in contact with the BITC Administration department during the Transfer Application process. Failure to do so will cause students to be deemed as un-contactable.

BITC would consider the request has been withdrawn and consider that the student has withdrawn from the course.

BITC will be informing and updating on the student status to the relevant authorities like CPE, FPS provider, ICA and other regulatory bodies if necessary. Update to relevant bodies within (3) working days on change of student’s course status.

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