Feedback / Complaint / Dispute Process

We give top priority to student’s well-being and satisfaction and welcome your feedback. Please contact us immediately if you have any feedback, complaints or suggestions. We will investigate and resolve complaints either immediately or within twenty-one (21) working days, depending on the complexity of each case. If the college is unable to resolve the complaint amicably, students and BITC can refer the matter to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation. All evaluations and feedback will be treated in strictest confidence.

Student’s Complaint Handling Flowchart

Chart

WLO = Welfare Liaison Officer
WO = Welfare Officer
SMC = Singapore Mediation Centre
SIArb = Singapore Institute of Arbitrators

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